Glacier Park Lodge | Pursuit - Glacier Park Collection, East Glacier, MT 04/2018 – Present
Guest Services Manager
• Developed the idea for this organization and project assistance company and then brought the company into existence
• Provide regular and on-call assistance in various accounting and administrative capacities during times of need, such as times of unexpected work and flow peak seasonal periods (Ex. accounting support to CPAs during tax season)
The Project Buddies LLC, Hackensack, NJ 04/2008 – Present
Founder/Owner/Project Manager
• Developed the idea for this organization and project assistance company and then brought the company into existence
• Provide regular and on-call assistance in various accounting and administrative capacities during times of need, such as times of unexpected work and flow peak seasonal periods (Ex. accounting support to CPAs during tax season)
insightCuba, Remote 11/2016 – 10/2017
Cuba Operations Coordinator
• Supported the Director of Cuba Operations with functions related to the smooth and efficient operation of the tours in Cuba
• Managed logistics for all tours, including but not limited to: rooming lists, itineraries, operating funds, flight manifests, etc.
• Main contact for domestic and international Tour Leaders- scheduling, invoice processing, and operational updates
• Developed and maintained positive relationships with Cuban Agencies, Travel Agent partners, and internal departments
WorldStrides, New York, NY 10/2015 – 06/2016
Assistant Manager, Tour Central New York
• Supported over 100 field staff as they guided student/educational tours throughout New York, Philadelphia and Boston
• Assisted in resolving on-tour issues as they arose
• Developed and maintained relationships with vendors in various lines of business to ensure a positive tour experience
• Revamped entire on-boarding and training processes for all seasonal staff: interviewing, new hire paperwork, handbooks, facilitation of training sessions, as well as streamlined procedures and clarified policies
Working Holiday Visa Holder – Australia & New Zealand 09/2014 - 07/2015
Temporary Contractor
Hudson Global Recruitment/Temp Agency, Receptionist, Melbourne 05/2015 – 07/2015
• Performed general front of house duties: answered phones, greeted visitors, booked meetings and updated manuals
People2People Recruitment/Temp Agency, Workplace Resources Coordinator, Sydney 09/2014 – 04/2015
• Supported WPR Manager and Senior Director with visa procurement, meeting notes and presentation decks, invoice validation and processing; record keeping (data entry) and reporting; drafting and updating process documents
AAA Washington, Bellevue, WA 01/2013 – 05/2014
Member Services Representative/Dispatcher
• Provided membership information, enrolled new members and ensured proper recording of billing and payments
• Answered the Emergency Roadside Assistance line, obtained information, and dispatched the appropriate type of service
• Took initiative to develop streamlined training materials and was nominated to assist in training new team members
The Walt Disney Company, Disneyland Resort, Anaheim, CA 01/2011 – 01/2013
Guest Relations Hostess
• Charged with being a resort expert with the knowledge and ability to answer both guest and cast member questions either in person or over the phone (Including, but not limited to: services for guests with disabilities and selling and upgrading tickets)
• Demonstrated compassion and resourcefulness in difficult situations and creatively solved guest challenges, especially when communicating with guests from all over the world
• Ability to remain calm during complex and fast-paced situations, including times of crisis (such as earthquakes, medical emergencies, guest concerns, etc.) while continuing to provide outstanding guest service
VIP Hostess and Tour Guide
• Delivered personalized tours for families and groups of up to 40 guests, (including high-profile VIPs), throughout the resort, while working both independently and as part of a team
• Ability to think quickly and overcome obstacles by partnering with other divisions to ensure a seamless experience for guests
Trainer
• Served as the on-the-job trainer for new Guest Relations cast members in the City Hall and Resort Park Ambassador Roles
• Facilitated training on the topics of cash handling, guest service, guest service recovery, guest approach and interaction, company history, standards of service and technology/software use
City Hall Working Lead/Supervisor
• Responsible for the day to day operation of City Hall, PBX/Switchboard, Baby Care Center, Make-A-Wish Foundation’s Wish Lounge and Info/Tip Board, while motivating a team of 20+ cast members with various levels of experience
• Maintained a cash bank/fund of $65,000 and ensured proper recording of transactions
Staybridge Suites, Anaheim, CA 03/2011 - 11/2011
Front Desk/Concierge
• Performed all front desk and concierge services associated with a Disneyland Good Neighbor Hotel with 143 suites
(Including, but not limited to: making hotel, dining and transportation reservations, posting charges, cash handling, checking in, checking out and travel planning assistance).
• Partnered with other departments, to resolve any issues.
Montclair State University, Montclair, NJ 05/2010 - 06/2010
Global Education Office, Special Projects Assistant (Temporary)
• Develop a comprehensive study abroad peer advisor/alumni program
• Perform internet research, review available NAFSA resources as well as conduct e-mail surveys and focus groups
• Develop marketing materials and other resources such as flyers, PowerPoint presentations and funding options pamphlets
• Create program comparison spreadsheets, including areas and languages of study offered
Edgewood Country Club, River Vale, NJ 10/2007 - 01/2008
Accounts Receivable/Special Projects Coordinator (Temporary)
• Responsible for daily accounts receivable transactions including reconciliations and postings
• Create job descriptions and reference manuals for each position within the Accounting Department
• Create spreadsheets and documents to streamline procedures as well as developed a purchase order system
• Train co-workers to use Microsoft Excel and Word programs
B. Puntasecca Contractors, Inc., Hackensack, NJ 09/2007 - 01/2011
Business Manager (F/T)/Office Assistant (P/T)
• Responsible for new hire orientation and payroll management, as well as accounts receivable and accounts payable
The Walt Disney Company, Lake Buena Vista, FL 06/2006 - 09/2007
Special Events Management/Marketing, Coordinator
• Developed high level/confidential presentations such as event virtual tours, festival program offerings and venue analysis
• Conducted research related to events, special guests/chefs, competitors and target market (for the Brand Marketing Team)
• Organized and managed weekly meetings/work sessions for new and signature events
College and International Programs Office (@ Epcot®), Coordinator
• Coordinated and executed both onstage (with park guests) and backstage (employees only) special events
• Led service learning trips/experiences for participants including visits to local schools
College and International Operations Office, Event Planning Professional Intern
• Supported over 5,000 domestic and international high school and college students in each facet of their “Living - Learning - Earning” program experience, as well as developed efficiency strategies to improve the overall operation.
• Planned, marketed and executed housing programming/events for participants while remaining within budget
• Researched, organized and led field trips/excursions to various points of interest in the surrounding areas
• Partnered with various departments: Recruiting, Education, Housing, workplace leaders, Property Management, as well as Immigration Compliance, to achieve goals and improve the experience for all participants
The Health Spa 2, Paramus, NJ 02/2000 - 08/2005
Administrative Assistant to Controller
• Assisted the Controller in directing all aspects of the organization’s accounting and human resources functions including: purchasing, payroll, accounts payable, accounts receivable, interviewing and training
• Developed and maintained program for bad debt recovery and collections
Inter-department floater utilized by: Aquatics Program Office, Party/Events, Front Desk and Physical Therapy Reception
SKILLS:
Proficient with Microsoft Office Systems (including Word, Excel, PowerPoint, Access, Outlook and SharePoint), RCM Club Management System, QuickBooks, MAS90, CIRIS, OPERA/Extended Stay, Galaxy and Apollo. Ability to type 60+ words per minute.
MEMBERSHIPS:
NAFSA: Association for International Educators (2009-2011)
[Last Updated: 8.20.18.bp]
